When you invite someone into your home, you are placing a significant amount of trust in that person and the company behind them.
At HandyPro, we believe trust must be earned.
The Better Business Bureau (BBB) Code of Business Practices identifies eight Standards for Trust that represent important elements of creating and maintaining trust in business:
Together, our Core Values provide the foundation for our ICARE Vision:
Create Remarkable Client and Team Experiences That They Can't Wait to Share.
Here's what those commitments mean when you choose HandyPro for handyman services, home repairs, home improvements, accessibility modifications or aging-in-place solutions.
The Better Business Bureau's first Standard for Trust is Build Trust — “Establish and maintain a positive track record in the marketplace.”
At HandyPro, building trust starts long before a project begins.
Since 1996, HandyPro has focused on helping homeowners, seniors, people living with disabilities, families, businesses and organizations care for and improve the places that matter to them.
We believe customers should be able to expect professional business practices, clear communication, appropriate documentation, qualified professionals and accountability from the company they invite into their home.
Two of our Core Values speak directly to this commitment:
Integrity Always reminds us that trust begins with doing what is right.
Be Accountable reminds us that we are responsible for the commitments we make and the experience we create.
Our goal isn't simply to complete today's project. We want to earn the opportunity to become the trusted handyman, home improvement and accessibility resource our clients feel comfortable calling again.
That's how trust is built:
One client. One project. One remarkable experience at a time.
The BBB Standard Advertise Honestly calls businesses to adhere to established standards of advertising and selling.
HandyPro believes our advertising and sales communications should accurately represent who we are, what we do and the services we can provide.
Our Core Value Integrity Always applies before we ever enter a customer's home.
We don't believe in making promises simply to get the job.
Our goal is to communicate accurately about our services and provide customers with enough information to make an informed decision about whether HandyPro is the right company for their needs.
A remarkable client experience can't begin with an unrealistic promise.
It has to begin with the truth.
The BBB Standard Tell the Truth calls businesses to honestly represent products and services, including clear and adequate disclosure of important terms.
That principle closely aligns with two HandyPro Core Values:
Integrity Always
Be Accountable
Home repair and modification projects can sometimes reveal conditions that aren't visible during the initial evaluation. Accessibility projects can involve structural conditions, product requirements, permits, building codes and other factors that affect the appropriate solution.
We believe our responsibility is to tell customers what we know, explain what we're recommending and identify important conditions that could affect their project.
Whenever possible, our estimates, proposals and project communications are intended to clearly identify the work being recommended.
And when circumstances change, we believe those changes should be communicated.
Our clients shouldn't have to be contractors to understand what they're purchasing.
The BBB Standard Be Transparent emphasizes clearly disclosing policies, guarantees, procedures and other information that can affect a customer's decision to purchase.
HandyPro believes transparency protects everyone involved in a project.
Before authorizing work, customers should have an appropriate understanding of what is being proposed and what they should reasonably expect.
Depending on the project, that may include:
Some handyman projects may be completed in a matter of hours. Larger remodeling, accessibility and home modification projects may involve multiple trades, inspections, specialty products and conditions that aren't known until work progresses.
Transparency doesn't mean pretending those variables don't exist.
It means communicating them.
That's Integrity Always and Be Accountable put into practice.
The BBB Standard Honor Promises calls businesses to abide by written agreements and verbal representations.
At HandyPro, our Core Value Be Accountable is central to that commitment.
When we make a commitment to a client, it matters.
Our goal is to clearly establish expectations and then perform the work consistent with those commitments.
Home repair and construction aren't always predictable. Weather can change schedules. Materials can be delayed. Hidden conditions may be discovered. A project can require additional work that could not reasonably have been identified beforehand.
When circumstances change, accountability doesn't mean pretending they didn't happen.
It means communicating the issue, explaining the options and working professionally toward an appropriate solution.
And if we make a mistake, we believe we have a responsibility to address it.
That's part of creating a remarkable client experience.
The BBB Standard Be Responsive calls businesses to address marketplace disputes quickly, professionally and in good faith.
At HandyPro, two of our Core Values are particularly important when something doesn't go as planned:
Passionate About Serving Others
Be Accountable
Questions and concerns can arise during home repair, remodeling and accessibility projects.
The real measure of a company isn't simply how it operates when everything goes perfectly.
It's also how the company responds when something doesn't.
When a concern is brought to our attention, our goal is to understand the issue, review the facts and available documentation, communicate professionally with the customer and work toward an appropriate resolution.
Not every disagreement means the contractor did something wrong, and not every requested solution will necessarily be appropriate.
But a legitimate customer concern deserves to be taken seriously and handled professionally.
Our ICARE Vision challenges us to Create Remarkable Client and Team Experiences That They Can't Wait to Share.
That commitment matters most when we're given an opportunity to make something right.
The BBB Standard Safeguard Privacy calls businesses to protect collected data against mishandling and fraud, collect personal information only as needed and respect customers' preferences regarding the use of their information.
At HandyPro, we believe protecting customer information is another expression of Integrity Always.
Customers may provide contact information, property information, project details and other information necessary to evaluate, schedule and complete their work.
Accessibility and home modification projects can sometimes involve particularly personal circumstances.
We believe that information deserves appropriate care and discretion.
Our philosophy is straightforward:
The final BBB Standard for Trust is Embody Integrity — “Approach all business dealings, marketplace transactions and commitments with integrity.”
For HandyPro, this principle brings us back to the values that guide our organization.
CREATE REMARKABLE Client Experiences
We don't want our clients to simply be satisfied that a repair was completed. We want the entire experience to be remarkable.
Passionate About Serving Others
Our work is ultimately about people. The repair, modification or improvement is the service we perform, but serving the person who needs it is why the work matters.
Integrity Always
We believe doing the right thing matters — even when it isn't necessarily the easiest thing to do.
Be Accountable
We accept responsibility for our commitments, our work and the experience we create.
In God We Trust
Our faith reminds us that there is a standard greater than ourselves. It influences how we view service, stewardship, integrity and our responsibility to others.
Together, these Core Values provide the foundation for our ICARE Vision:
When you hire HandyPro, our goal isn't simply to send someone who knows how to make a repair.
Our goal is to provide a professional organization you can trust to help care for your home.